Shipping policy

At Evdokia, we are committed to delivering your order safely and efficiently.

This Shipping Policy explains our order processing times, shipping estimates, tracking information, and delivery details.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Order processing includes:

  • Payment verification;

  • Order preparation;

  • Product packaging before shipment.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that order processing time is separate from shipping transit time.

Shipping Time

Estimated transit times begin after your order has been processed and handed over to the shipping carrier.

Standard Shipping

Estimated transit time:

6–9 Business Days

Estimated total delivery time, including order processing:

7–12 Business Days

This timeframe includes:

  • Order processing time: 1–3 business days

  • Transit time: 6–9 business days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Shipping destination;

  • Carrier operations;

  • Weather conditions;

  • Customs clearance, where applicable;

  • Public holidays;

  • Other circumstances beyond our reasonable control.

Shipping Schedule

Orders are fulfilled and shipped Monday through Friday.

Shipping carriers and delivery schedules may vary depending on destination and available shipping services.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Delivery address;

  • Selected shipping method;

  • Order details.

The final shipping cost will be displayed before completing your purchase.

If free shipping promotions are available, their applicable terms will be clearly displayed on our website or during checkout.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after shipment.

You can use the tracking information provided in your shipping confirmation email to monitor your order status.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Customers are responsible for providing correct shipping information, including:

  • Full name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State;

  • ZIP code;

  • Contact information.

Evdokia is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

While we will make reasonable efforts to assist, we cannot guarantee changes once an order has entered processing.

Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions;

  • Customs inspections, where applicable;

  • High shipping volumes;

  • Carrier operational delays;

  • National holidays.

If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team.

We will assist you in checking the shipment status and available tracking information.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

  • Order number;

  • Description of the issue;

  • Photos of the damaged package or item when applicable.

We will review your request and work with the shipping carrier to help resolve the issue.

If your tracking information shows that a package has been delivered but you have not received it, please contact our Customer Support team. We will review the available tracking information and assist you with the next steps.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Evdokia

Email:
info@evdokiamoskvina.com

Phone:
+1 415-202-8568

Address:
411 Marina Blvd
San Francisco, CA 94123
United States

Our Customer Support team is always happy to assist you with any shipping-related questions.