Refund policy

At Evdokia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

  • Unworn, unused, and in its original condition.
  • All original tags must still be attached.
  • Returned in the original packaging whenever possible.
  • Accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Intimate apparel, underwear, swimwear, or bodysuits (for hygiene reasons)
  • Items showing signs of wear, washing, alteration, or damage caused by the customer

Return Process

To initiate a return, please contact our customer support before sending your item back.

Contact Information

Evdokia

Email: info@evdokiamoskvina.com

Phone: +1 713-639-4631

Please include:

  • Your order number
  • Your full name
  • Reason for the return
  • Photos (if the item is damaged or incorrect)

Once your return request is approved, we will provide return instructions.

Please do not return products without prior authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need an exchange, please contact us using the information below.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photographs of:

  • The product
  • The packaging
  • The shipping label (if applicable)

We will work with you to resolve the issue as quickly as possible.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the package in accordance with this Refund Policy.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent;
  • The product arrived damaged or defective; or
  • The error was caused by Evdokia.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Evdokia

Email: info@evdokiamoskvina.com

Phone: +1 713-639-4631